Theraplatform customer service The all-in-one massage therapy EMR. → Download My Superbill Template → Start My Free Trial What is superbill used for? A superbill is a document created for insurance companies that details information about provided therapy services, superbills differ from a statement, receipt, or invoice, however, in that these types of documents list the charges and payments received on the account. Practice Management, EMR, Billing and Telehealth Software with secure and HIPAA compliant video conferencing for therapists: mental health, speech therapists, occupational therapists, physical therapists, dietitians, psychologists, social workers and counselors. Customer service is the provision of service to customers before, during, and after a purchase. TheraPlatform video conferencing features allow you to create an experience for your clients, one that's engaging for all participants. It takes the right balance of communication skills Admittedly, "practicing customer service" does seem a bit far-fetched. Once a client has signed up with TheraPlatform, future mailing may periodically be sent out to the TheraPlatform client base, introducing new products, product updates, and important TheraPlatform news and information. Troubleshooting. Helping businesses choose better software since 1999 TheraPlatform simplifies the scheduling processes so you and your team can spend more time where it matters most - servicing clients, building your network, and growing your practice. Be secure in your support operations with HIPAA-compliant help desk and customer service software. Dawn Cotter-Jenkins . The all-in-one practice management software. It offers a 30-day risk-free trial with no credit card required and supports mental and behavioral health, SLPs, OTs, and PTs in group and solo practices. Helping businesses choose better software since 1999 Do you agree with TheraPlatform's 4-star rating? Check out what 48 people have written so far, and share your own experience. You'll cut down on email back and forth and save even more time when you turn on auto reminders. Teaching tools: A TheraPlatform exclusive, physical therapists can use features such as a built-in whiteboard, interactive screen sharing with live annotations and document upload and storage (including audio and video files such as YouTube videos While clearing houses can help you streamline mental health billing, for your benefit and the benefit of your clients, you’ll want to consider whether the clearing house is HIPAA-compliant, has the ability to track claims in real-time, its customer service reputation, usability and cost. HIPAA Compliant Video and Practice Management Software for Therapists. | Read 21-40 Reviews out of 47 TheraPlatform makes billing and reconciliation simple. Start 30-day Free Trial and explore TheraPlatform. “It is not just the platform, it is the team behind TheraPlatform, always willing to help and receptive to feedback to bring updates requests to live,” she said. Excellent customer service, easy interface, helpful ways to interface with clients, cost effective. The simplicity of adding and removing therapist users to the system has been an immense help as they’ve had to make continuous adjustments. Adding my forms to the system was a bit challenging and there is a learning curve as with any new EMR. Manage your private practice with TheraPlatform, the massage therapy EMR that includes everything you need, from online scheduling for clients, teletherapy, therapy notes, revenue and payment reporting, progress tracking, insurance billing and more. Built-in tracking and reporting helps you keep up with every client, the services they're receiving, payment statuses and more. Manage more in less time with an all-in-one EHR for therapists. Melanie M. User Ratings & Reviews. TheraPlatform, a Los-Angeles-based software company was founded in 2017 by a therapist and product features are informed by emerging technology (AI) as well as customer feedback. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did Customer feedback response: Ability to request features and excellent customer service response. Overall, I am very pleased with the platform. I know I have ask about certain features and within a few weeks it has been implemented. Submit a request. I have been so appreciative and impressed by the quick responses to my questions. They're always so easy to reach, so friendly, and absolutely help me every single time. We are in a busy world, so make sure that it's compatible with your phone so that you can do paperwork outside of your office, and also on different electronics. You can now create multiple custom views of your calendar. See full review. Customer feedback response: TheraPlatform values user feedback and provides excellent customer service, allowing users to request features and receive timely responses to their inquiries. TheraPlatform is a secure and HIPAA compliant practice management EMR/EHR with teletherapy for private practice in the therapy and mental health space. This has reduced administrative time in the office. Manage your private practice with TheraPlatform, the mental health EMR that includes everything you need, from online scheduling for clients, teletherapy, therapy notes, revenue and payment reporting, progress tracking, insurance billing and more. Danny continues to build and grow her practice as a single practitioner and TheraPlatform is an essential component to her success. See for yourself with a 30-day free trial. ” Assessment of Clients' Satisfaction With Health Service Deliveries at Jimma University Specialized Hospital. Some of the set up of adding my forms into the system was challenging. Accessed May 18, 2023. And we offer a BAA. Reviewed By Amy Drury. Of course, through all your online marketing and online therapy work you also want to use approaches that are confidential and HIPAA compliant. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. Read about their experiences and share your own! | Read 21-40 Reviews out of 49 Jan 9, 2025 · The customer service is top notch, very responsive, courteous, and resolve your issues in a timely manner. Platform performance: constant disconnections, some features not always work, and delays when sharing videos or other tools. Once you set up all the billing information, submitting claims is very efficient and seamless. I ask a lot of questions and the responses have been prompt, helpful. Feb 19, 2025 · If you are a business owner, certainly compare all your prices, compare your customer service, compare the services that it offers. Utilizing billing software integrated with an EHR and practice management software can make storing and sharing billing and insurance easy and save providers time when it comes to insurance billing for therapists. When businesses first started offering encryption options for consumers several decades ago, it wasn’t very user-friendly and, understandably, practitioners were hesitant to use an email that could slow down or even obstruct communication. TheraPlatform is an easy-to-use web-based practice management software. Nov 1, 2020 · My experience with Theraplatform has been very positive. TheraPlatform is an all-in-one EHR, practice management, and teletherapy software built for therapists to help them save time on admin tasks. What is this question related to? For fastest response, please select the correct topic. Encryption is difficult to use Encryption might sound complicated, but that doesn’t mean it’s difficult to use – quite the contrary. Therapist Account. Client Account. Home Education Platform: Includes a library of pediatric exercises, allows therapists to organize and upload worksheets, PDFs, audio and video files and TheraPlatform. Feb 17, 2025 · Check Capterra to compare AccuPoint and TheraPlatform based on pricing, features, product details, and verified reviews. Customer Spotlight: Danny Zander "Sometimes people are afraid to start something new. The paymen methods are integrated with online structures that accepts all form of payments and users have the option of viewing their status. The customer service is exceptional. Use the templates as-is, edit them or build your own from scratch to suit your needs. Apr 16, 2020 · TheraPlatform user reviews from verified software and service customers. Who’s Overall, I am very pleased with the platform. Excellent customer service, easy . Reviews are generated by real users. Manage your calendar your way with our user-friendly and flexible system. I love that it is easy to use, easy to adapt to, staff and students can quickly pick it up, and that it is free of charge. A member of our support staff will respond as soon as possible. You can even track your profits from different insurance payers. Overall pretty great product and service and seems to be a company that is focused on development and growth of the product and customer service experience. Nov 1, 2020 · Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. I have even had Zoom calls with representatives when I was confused about a feature. July 2011. With TheraPlatform’s speech therapy documentation software, note taking is simplified with a built-in library of customizable templates created specifically for speech therapists. TheraPlatform is All-in One HIPPA compliant EMR, practice management and Telehealth platform for therapists. Cons: Some of the set up of adding my forms into the system was challenging. You can check in with clients freely using secure chat, share your availability, and send appointment reminders through text or email. Excellent customer service, easy interface You can now color code: therapy type, meeting status, service location and meeting type and change colors according to your preference. Biography. Excellent customer service, easy 4 days ago · Check Capterra to compare Zoobook EHR and TheraPlatform based on pricing, features, product details, and verified reviews. Optimize each client touchpoint through your own easy-to-use client portal, where clients can complete paperwork like intake and consent forms, submit insurance card and driver's licenses, receive invoices and superbills, pay for your service and view assigned homework. It seems like they are always working on the software to make it better at an affordable price. Customer service: chat (limited), email (not useful if trying to resolve a problem in real time), phone (non- existent). You can explain concepts, teach problem-solving skills, and work through exercises or therapeutic activities more efficiently than ever before with the built-in resource library, bookmarking tool, and secure 50 people have already reviewed TheraPlatform. 🔹 Instructive newsletters to guide you through every step of setup 🔹 Easy-to-use tutorials and a knowledge Mar 9, 2025 · Thank you TheraPlatform for this great service. Assefa F, Mosse A, Hailemichael Y. Giva brings your organization the required HIPAA compliance for all types of healthcare entities. " Ready to start free 30-day trial? Start Free Trial View Pricing Manage your group and large practice in less time. [SENSITIVE CONTENT] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. “Customer Satisfaction and Self-Reported Treatment Outcomes Among Psychiatric Inpatients. Automate repetitive tasks, reduce administrative overhead, and stay on top of overdue payments. et al. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did TheraPlatform video conferencing is more than just video and screen sharing; it's a suite of tools and resources developed to support therapists and behavioral health professionals. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did Improved customer service. Take advantage of electronic forms for consent, intake and demographics. ” Ethiop Journal of Health Science. It keeps telling me my password is incorrect. I am starting to learn about additional resources and ways to use TheraPlatform to work with my clients. Streamline your practice with our comprehensive features: scheduling, documentation, paperless intake/consent forms; note templates; Wiley treatment planners, billing; e-claims, client portal; Free built- in Telehealth with built- in whiteboard, screen-sharing Save time on mental health solo practice admin tasks with features like batching, automation, note duplication, transcription, telehealth and integrated, two-way efax with TheraPlatform’s EHR. One way an EHR can help is through paperless intakes. TheraPlatform earned 4 out of 5 stars in our independent review. Excellent customer service, easy Check Capterra to compare TheraNest and TheraPlatform based on pricing, features, product details, and verified reviews. 3 Overall, I am very pleased with the platform. Scheduling with clients through TheraPlatform is a snap. Review aging claims, claims by service type, and authorization status. Custom calendar views. ” Orly, Founder of Smart Therapy PC Resources. Stronger customer service can improve client satisfaction and engagement which can ultimately improve treatment outcomes. I'm also thrilled to have access to teletherapy through TheraPlatform. I love that I can have access to teletherapy through TheraPlatform. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did Nov 1, 2020 · Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. Explore ratings, reviews, pricing, features, and integrations offered by the Mental Health product, TheraPlatform. They also have a help option and video tutorials always available. Who’s Nov 1, 2020 · Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. Customer Spotlight: Smart Therapy PC "It is not just the platform, it is the team behind TheraPlatform, always willing to help and receptive to feedback to bring updates requests to live. 4 days ago · Check Capterra to compare Raintree Systems and TheraPlatform based on pricing, features, product details, and verified reviews. Customer feedback response: Ability to request features and excellent customer service response. TheraPlatform allowed Nyman Associates to quickly scale up their virtual service offering to meet new, and mounting, requirements through the pandemic crisis. Feb 28, 2025 · Check Capterra to compare Klara and TheraPlatform based on pricing, features, product details, and verified reviews. 3. It is intuitive, color-coded and the customer support is amazing. CPH & Associates and TheraPlatform have teamed up to serve Mental Health Professionals. See When TheraPlatform captures user information upon sign-up, we use the client information to activate the customer account. Excellent customer service In addition to TheraPlatform features, Orly said she was impressed by TheraPlatform’s customer service. Theraplatform offers: 🔹 Outstanding customer service to answer your questions. TheraPlatform is completely paperless and has everything you need to run a private practice in one place. While the features were the initial draw of TheraPlatform, Dr. Feb 13, 2025 · This platform is perfect for my small private practice and the price is right. Jan 20, 2025 · Giva Help Desk and Customer Service Solutions are HIPAA Compliant. Superb customer service, administrators are responsive to providers' requests. This offers great flexibility in how you wish to view the calendar. There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. They will answer questions within hours of me asking them. The cost is very affordable. Visit the reporting section inside TheraPlatform for big picture visibility into all of your claims. Mar 2, 2025 · What is TheraPlatform?. Cons. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. “We truly appreciate all the updates that have recently come out and I, I feel like they've been accommodating us tremendously,” he said. It has expansion features, which you can easily build into your account. Mar 18, 2024 · Besides, the TheraPlatform shares all the resources online, and there is a customer help team that gives an insightful detail of how to use a client portal. 1 TheraPlatform 2. Thank you for great customer service. ” Orly, Founder of Smart Therapy PC When TheraPlatform captures user information upon sign-up, we use the client information to activate the customer account. Users can take their practices 100% paperless and serve new remote clients with our built-in teletherapy tools. Eliminate the costs and complexities of using multiple tools in your group practice with one practice management software that includes everything you need from staff and providers management, through customizable scheduling and documentation, free telehealth, revenue and payment reporting, easy billing and more! Do you agree with TheraPlatform's 4-star rating? Check out what 49 people have written so far, and share your own experience. Their customer service is outstanding. " read more Mar 9, 2025 · There is a learning curve (as with any new EMR) but TheraPlatform has a great customer service team that answers questions quickly. It is best if you can have most of what you need all in one place, TheraPlatform is a great comprehensive service to learn. Dec 10, 2023 · Additionally, customers have lauded TheraPlatform for its responsive customer service and technical assistance, underscoring the significant role it plays in ensuring smooth operations for therapy professionals. Guerguis also values the customer service and the TheraPlatform’s commitment to constant software updates and new features. The response rate and the willingness to help solve the problem is above and beyond. Pull from a library of pre-built and specialized form templates developed for therapists and counselors. In her private practice, World Class Speech Service, Dawn Cotter-Jenkins specializes as a speech-language trainer in the areas of telepractice development and training, professional voice use, public speaking, and accent modification. Thank you TheraPlatform for this great service. Clients can complete their intake paperwork online in the comfort of their homes. Excellent customer service, easy interface, helpful ways to interface with clients Overall, I am very pleased with the platform. The IT and development teams offer excellent customer service and are readily available and committed to enhancing product features based on customer recommendations. Reasons for Choosing TheraPlatform : I started with it and as I got to use it, realized that it fit my needs. | Read 21-40 Reviews out of 48 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. Practice Management, EMR, Billing and Telehealth Software with secure and HIPAA compliant video conferencing for therapists: mental health, speech therapists, occupational therapists, physical therapists, dietitians, psychologists, social workers and counselors. TheraPlatform ranges in cost TheraPlatform. Have an ongoing problem of simply signing in to my account and into my room on Theraplatform. Promoted articles Please enter the details of your request. Holcomb, W. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. ( It is not - I have reset it 3 times) Emails to tech suppor t/customer service have been met with generic replies that advise me to enter the password correctly (already explained I had done that repeatedly) or to clear the cache on my computer - that did Overall, I am very pleased with the platform. Theraplatform is the best EMR system for a therapist who has no prior experience. It provides tools that help providers manage their practices, including client management, telehealth, and clinical documentation tools. Pre-built tools that will help you facilitate interactive sessions, engage with clients, target specific disorders and deliver consistent quality service. Do you agree with TheraPlatform's 4-star rating? Check out what 49 people have written so far, and share your own experience. | Read 41-48 Reviews out of 48 50 people have already reviewed TheraPlatform. Our software includes scheduling, documenting, client portal, billing, insurance and more. Administrator. It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. Tracking: Track payment and profits, including aging invoices, overdue invoices, transactions, billed services, service providers. May 14, 2024 · TheraPlatform is an electronic health records (EHR) system designed for use by mental health professionals, as well as occupational, speech, and physical therapists. What is it? TheraPlatform is an all-in-one EHR, practice management and teletherapy solution built specifically for private practice therapists. Mar 8, 2025 · And I'll admit, I call them very often, and it's not because there's tech issues, it's because sometimes I'm not super tech-friendly and their customer service is 10 out of 10. However, TheraPlatforms customer service team is fantastic at answering questions quickly. Mar 1, 2025 · Check Capterra to compare Qualifacts Insync and TheraPlatform based on pricing, features, product details, and verified reviews. Pursue your passion if it’s important to you! TheraPlatform is very supportive of small businesses, empowers your business and helps make it possible. I have been using Theraplatform as a sole provider for a caseload of approximately 25 clients. TheraPlatform, an all-in-one EHR, practice management and teletherapy tool was built for therapists to help them save time on admin tasks. Read about their experiences and share your own! | Read 21-40 Reviews out of 49 How much does TheraPlatform - Customer Service in the United States pay? See TheraPlatform salaries collected directly from employees and jobs on Indeed. vggem yjz mll vvcly gwhswkf iku sev zpd nrblle wsnyvtd ntgei hzuq yeuk sjse moeni